- Generally in DOP Finacle for CIF merging we will use the menu HCCA
- HCCA stands for Change CIF ID for A/c in DOP Finacle
- While closing the TDA accounts(RD/TD/MIS/SCSS/KVP AND NSC) in DOP Finacle we are facing the error - "SB and TDA accounts should of same CIF".
- This error is due to validation provided by the Infy team as per the Directorate's order only hence we have to follow the below mentioned procedure to close the TDA accounts.
- As per the latest Directorate's order to prevent frauds this is made as mandatory and the statement may be read as follows
- The error screen shot will be as shown in the below figure
"If customer has a Savings Account in CBS Post Office, Closure proceeds of all RD/TD/MIS/NSC/KVP/SCSS accounts, can be credited to customer's Savings Account by selecting 'Transfer' mode, but the Savings Account and any of the RD/TD/MIS/NSC/KVP/SCSS Account should be under same CIF or there should be a match between at least one of the CIFs if there is a joint account. In case of CIF Mismatch error, please first merge both the CIFs after due verification if required and then proceed for closure."
- But for minor TDA accounts(RD/TD/MIS/SCSS/KVP AND NSC) closure in DOP Finacle when we try to merge the cif id of minor with the guardian cif id then the system will show the below screen shot as shown
- From the above screen shot system is showing the error as mentioned above hence in order to solve the above mentioned problem follow the below mentioned procedure.
Root cause of the above Problem :-
- The above error will occur when we try to close the minor TDA accounts and transfer the closure amount to the guardian.
- If both the TDA account CIF ID and repayment SB account CIF id are same then the system will allow to transfer the amount.
- If both the CIF ids are different then system will not allow and also if TDA account is minor through guardian and the repayment SB account is self then also system will not allow to transfer the amount.
Solution for the above Problem :-
- When we want to close the minor TDA accounts (RD/TD/MIS/SCSS/KVP AND NSC) in DOP Finacle if we want to transfer the amount to repayment SB account(self account of guardian) then only solution available is to open the SB account for the minor cif by using the mode of operation as minor operated by guardian and then transfer the maturity amount or transfer to postmaster to issue cheque for the maturity amount.
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