Introduction
In Finacle,
every customer is identified by Customer Information File(CIF) number (9
digit). As CIF ID was not available in sanchaypost, each and every account was
migrated with separate CIF with instructions to merge CIF (Post Migration).
CIF merger
is the process of merging all accounts of a particular persons under one single
CIF.
Business scenario for CIF merger
a) Same customer was migrated with more
than one CIFs depending on number of accounts. One CIF is to be retained as
master CIF and all accounts of that customer to be merged with master CIF.
b) Linking of Aadharnumber to single CIF
ID.
c) Crediting of TDA maturity proceeds
to POSB account under same CIF.
1.
CDEDUP – Deduplication – A customer can be identified
by either of these fields
last name, first name, middle name, passport, driving
license, PANNO, Driving license, date of birth.
2.
CMRC: Inquiry option - Click on Searcher at
CIF ID field and enter the required details in
the searcher field.
3.
CCIFINQ: Searcher
based on mobile / aadhar number
Procedure for CIF merger
1)
Invoke
the menu HCCA through CPA Login
2)
Select
the function MODIFY
3)
Enter
the account number for which CIF merger is initiated
4)
Click
on GO
The
following fields are to be updated
a) Old CIF ID along with name of CIF
Holder - defaulted
b)
Enter the New CIF ID to be merged (Please note -
Before merging CIF of account, make sure that other CIF which is to be merged
belongs to same customer)
c) Modify a/c name -Yes / No – Account holder name in the
account is to be modified only as per the account holder name in CIF.
d) Reason Code for the CIF merger to be
selected from among 3 reasons listed in searcher
Death Claim transfer
Transfer of certificates
CIF duplicate transfer
e) Once reason is selected, given
account number will get linked to new CIF ID.
CIF Merger Verification
1. Invoke the menu HCCA
2. Select the function Verify
3. Enter the account number for which
CIF merger is done
4. Click on Go
5. Verify the CIF ID details and click
on Ok
Steps for cross verification
Number of
accounts under a CIF (Pre merger)
Post CIF
merger – RD account is merged with the existing CIF
CIF Suspension
CIF which
is not linked to any account is to be suspended using menu CMRC.
Validations
CIF Merger
can be done only in Parent SOL ie where the account stands. If CIF merger for
account is tried in other office, error “Only inquiry is allowed on the
accounts of other SOL” will be thrown.
2. If
the mode of operation of account is 012/999 then it can be transferred to the
new customer if the new customer already is not having the account in the Sol,
with same product group with mode of operation as 012 or 999 and the existing
account should not have any other account in the Sol, with same product group
with mode of operation as 012 or 999.
3.
Only one pension account is allowed for a customer across SOLs.4. For pension accounts, cif to which the account is transferred should not be minor or lunatic. Current cif should not be minor or lunatic.
4. Also mode of operation of 018/019/020 is not allowed for pension accounts.
5. If mode of operation for pension accounts is 016/017 then joint holders are mandatory and should be spouse.
6. If the mode of operation of account is 016/017 if the new customer already is not having the account in the Sol, with same product group with mode of operation as 012 or 999 and the existing account should not have any other account in the Sol, with same product group with mode of operation as 016 or 017.
7. For minor accounts, account can be transferred to new customer if the new customer is also minor and should have guardian. Current cif should also be minor and should have a guardian.
8. For Lunatic accounts, account can be transferred to new customer if the new customer is also lunatic and should have guardian. Current cif should also be Lunatic and should have a guardian.
