1.1.
NSS TDS Charges related issues.
1.1.1.
When debit transaction is attempted, TDS
charge transactions are created but need to be reversed.
Issue Reported :
When teller tried to debit NSS account and the 15g/15h flag is not set
as Y then 20% charge is collected as TDS. If the customer then produces the
required documentation or the entire debit transaction is to be cancelled then
charge collected is to be reversed
Solution : The process
of charge reversal is
1.
Invoke
HCHRT --> Reverse --> NSS account Id --> Go --> select the
transaction --> submit --> Note the reference number
2.
Verify the
same using: HCHRT -->verify --> Reference Number --> submit
Important Points:
1.
If the
customer has submitted the 15g/15h form, the user has to attach the same at the
account level by modifying the account using CASBAM
2.
The TDS
charge collected for NSS accounts is not visible in HTDSIP and cant be reversed
using HRFTDS
3.
The TDS
charge collection for NSS87 accounts depends only on 15g/15h flag at account
level and not the tax code at CIF level
1.1.2.
When user tries to collect closure TDS charges from HCACC
directly, the error - 'Interest Credit has not happened for this account.Please
run HACINT for this account'
Issue Reported :
When teller directly proceeds to
collect TDS charges on NSS account using HCACC then the above error is faced.
Solution : The process to collect TDS charges at closure of
NSS87 account is
1.
Invoke
HCAAC and try to close the NSS87 account
2.
If the TDS
charges are to be collected , then
a.
the system
displays the appropriate error message asking the user to use HCACC to collect
charges
b.
the system
internally triggers interest application so that Interest gets credited before
charge can be collected
3.
Invoke
HCACC and try to collect charges
4.
If the same
above mentioned error message comes up, check if the interest has been applied
using the menu HACLI
5.
Once the
interest transaction is visible for the account in HACLI, proceed for charge
collection
6.
If the
interest is not credited even after a few minutes, a ticket is to be raised
CommentsComment