Steps need to be taken if Symantec client is taking AV definition updates from SEPM server but not from configured GUP server
Step1: To confirm whether configured GUP is actually acting as GUP server, please open “command prompt” in GUP server. Type “telnet localhost 2967”, output should be a blank screen with cursor blinking on left corner as shown in below figure. This test confirm the proper functionality of GUP server.
Step2: Ensure that locally configured GUP is having lastest AV definitions. SEP on local GUP system should point to any of the four SEPM servers (IP: 172.19.64.23, 172.19.64.24, 172.19.64.25 and 172.19.64.26) as shown in below screenshot.
Step3: Go to client system, open “command prompt”. Type “telnet GUP_IP 2967”. Output should be a blank screen with cursor blinking on left corner. This confirms that client machine is able to communicate with GUP server successfully.
Step4: Check client logs, as shown in below mentioned screenshots
Step5: Under “Summary” column, please check for the logs stating the downloading of contents from SEPM server or from GUP server.
Above mentioned steps confirms if the Symantec client is able to download AV definition update from GUP server, SEPM server or from LiveUpdate session.
CASE 1 : If Step1and Step2 are successfully and Step3 is not successful, in such case, SA needs to check for local issues in LAN/ check connectivity/ as AV client is not able to successfully communicate with GUP server. Once clients are able to communicate with GUP server, they will download AV definition from GUP only.
CASE 2 : If Step1, Step2, Step3 are successfully and Step4confirms the AV definition happens from SEPM server or by Live Update session, then SA needs to communicate with TCS helpdesk team on doptcs.wave1support@tcs.com or can call on 011-66076729.
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