Procedure to trace the customer details in DOP Finacle

• In order to trace the customer details in DOP finacle recently a new menu launched in finacle which is nothing but CICD
• CICD  stands for Customer Menu for Inquiring of Customer Details which is nothing it will display the details of the customer.
• We can trace customer PAN number, Adhaar  number, mobile number and whether enrolled in PMJJY/PMSBY schemes by using the menu CICD.
• This is menu is very handy and useful menu for all the user working in DOP Finacle.
• The operating procedure and step by step usage of this menu is illustrated below.

Procedure to trace the customer details in DOP Finacle :- 

• Invoke the menu CICD menu then the system will display the below screen shot as shown below

• From the above screen shot it is clear that system is asking only two fields account number and cif id of the customer. Hence enter the customer account number then the cif id field will be auto filled by the system as shown in the below screen shot.

• After entering the above mentioned fields as shown in the screen shot then finally click on Go then the system will display the customer details.

• As we can see from the above screen shot system fetched the fields aadhar number, pan number, mobile number and PMJJY/PMSBY status fields.

Important points to remember :- 

1. Most of them are reporting that even though adhaar,pan numbers are available at cif level system is not fetching the customer details in CICD menu.
2. The reason behind point number 1 is that we have the enter the document details in Document details 2, document details 3 columns etc., then only system will display aadhar and pan in CICD menu. Most of them are entering in aadhar number column and pan card column which is wrong hence enter in document details column which is mandatory.

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