Solution for the scheme change error - "Unprocessed records in outward clearing for this account" in DOP Finacle


  • Generally in DOP we can change the scheme of a SB account by using the menu HACXFRSC.
  • HACXFRSC stands for Transfer A/cs between Schemes.
  • For detailed step by step procedure to use the menu HACXFRSC users can CLICK HERE.
  • But sometimes when we are trying to change the scheme code for a SB account we will get the error-"Unprocessed records in outward clearing for this account" in DOP Finacle.
  • The error screen shot will be as shown in the below figure


  • From the above screen shot it is clear that the system is showing the above error as mentioned.

Root cause of the above problem :- 

  • The above mentioned error will occur mainly due to the unprocessed cheque which is entered in the outward zone which is not yet realized for that specified SB account.
  • This can be inquired using the menu HOIQ. This menu is used to inquire the status of the instrument which is entered in the outward zone
  • Invoke the menu HOIQ and then the system will show the below screen shot as shown


  • Then in the next step enter the from account field and to a/c id as the SB account number as mentioned in the below screen shot


  • Then click on Go then the system will show the details of the instruments lodged in the outward zone as shown in the below screen shot


  • From the above screen shot it is clear that an instrument 751445 is pending in the outward zone for Rs 30000/- as shown in the above figure.

Solution for the above Problem :- 

  • In order to solve the above problem only solution available the pending cheque in the outward clearing should be realized until that time we have to wait for the scheme transfer for that SB account.
  • Always check in HOIQ before proceeding for scheme transfer for any SB account. If there are any pending instruments to be cleared then wait for the outward realization and then proceed for scheme transfer for the SB account.


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