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SB
Solution for the SB withdrawal error-"Stale instrument" in DOP Finacle
Solution for the SB withdrawal error-"Stale instrument" in DOP Finacle
- Generally in DOP we will use the menu CTM for deposit/withdrawal of SB accounts.
- CTM stands for Transaction Maintenance.
- When we try to withdraw the SB account there will be 2 mode payments either through cash or cheque in DOP.
- In order to do payment through cash use the menu CTM option.
- In order to do payment through cheque use the menu CXFER option.
- Customers can withdraw using the withdrawal form (SB-7) or use POSB cheques for SB withdrawals in DOP.
- When we try to withdraw the SB account using the menu CTM through POSB cheque then the system will show the error-"Stale instrument" in DOP Finacle.
- The error screen shot will be as shown in the below figure
- From the error shot it is clear that the system is showing the error as shown in the above figure
Root cause of the above problem :-
- The above error will occur when the instrument date is greater than 3 months i.e., if the date of the POSB cheque is more than 3 months as per POSB norms we should not accept that cheque hence the system will display the error as "Stale instrument "
- For example if the difference between instrument date and bod
date(today's date) is greater than 3 months then system will throw above said error.
Solution for the above Problem :-
- When the above error occurs then advise the customer to present the new cheque with date on the cheque should be less than 3 months old i..e, Please specify instrument date as the date
which is not exceeding the difference of 3 months from bod date.
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