Solution for the MIS server login error- "USER_MENU_ID" is undefined in DOP Finacle

Solution for the MIS server login error- "USER_MENU_ID" is undefined in DOP Finacle

  • Generally in DOP there are 2 servers maintained in DOP Finacle. They are mentioned below in details
    1. Production Server.
    2. Reports Server(MIS Server)
      • Most of them will get the doubt why do we need 2 servers in order to know the details just go through the below mentioned lines.

      What is Production Server ?

      • Production server is nothing but LIVE server in which we daily login and do the transactions regularly.
      • In this server only reports data will be stored only for current date (BOD date in Finacle terminology which can be inquired using the menu HSSI).
      • In order to overcome the load on the LIVE server in DOP Finacle for old reports (previous day's report ) there is another server maintained.
      • URL for this server is https://dpdcpflmis.fsi.indiapost.gov.in:1443/finbranch/ui/SSOLogin.jsp
      • This can be logged in by all the users i..e, CPA,SU,SA roles etc., in DOP Finacle

      What is Reports Server (MIS Server) ?

      • Reports Server is nothing but MIS server in which we can take the reports for previous dates i.e., back dated reports in DOP Finacle.
      • The URL for MIS server is https://dpdcpflmis.fsi.indiapost.gov.in:1443/finbranch/ui/SSOLogin.jsp which is known as MIS URL in DOP Finacle.
      • MIS URL can be logged in by SU,SA,SBCO officials,Auditors etc., but CPA (counter PA) can't login to this URL.
      • All the month reports,live account reports,statistic reports etc., can be generated in MIS URL.
      • But now a days when we are trying to login the MIS URL system is showing the error-"USER_MENU_ID" is undefined in DOP Finacle.
      • The error screen shot will be shown as mentioned below

    • From the above screen shot it clear that the system is showing the mentioned error while login to MIS URL in DOP Finacle.

    Root cause of the above Problem :- 

    • The above error occurs due to settings problem in IE browser hence the users are requested to follow the below mentioned procedure.

    Solution for the above Problem :- 

    • Before login to MIS URL open the browser and do the below changes mentioned.
    • Go to Tools ---> Internet Options >Under browsing history, Check box Delete browsing history on exit and press Delete button (Shortcut: Ctrl+Shift+Del) à uncheck ‘Preserve Favorites website data’.
    • Close all the web browsers in the current session and then try accessing MIS URL server with the user credentials.
    • Click on Tools then the system will show the below figure as shown and select the option internet options as shown



    •  then the system will open below screen shot as shown select the check box delete browsing history on exit as shown


    • then finally click on Ok and again Go to tools----> delete browsing history and uncheck the box for the field preserve favorites website data as shown in the below figure

    • Finally click on Delete and then restart the browser and again open the browser and try to login with the user credentials system will not show any error.
    • Always clear browsing history before login to Finacle.

    1 comments:

    avatar
    Balas
    Digital Arnav delete June 3, 2024 at 5:30 PM

    The MIS Course in Noida at APTRON Solutions covers a wide range of topics essential for mastering Management Information Systems. From database management and data analysis to IT strategy and project management, the curriculum is designed to provide a holistic understanding of MIS. This comprehensive approach ensures that you are well-prepared to tackle the challenges of the modern business environment.


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