Procedure to change name of the customer for an account in single handed offices in DOP Finacle

Generally when the depositor name is wrong then we can change the name of the customer after migration to DOP Finacle.
Name change involves both at CIF level and Account level.
When we modify the name at CIF level using CMRC menu and verify then it will not reflect in the customer existing accounts.
In order to change the name of the customer at account level we have a menu HAALM
HAALM stands for Accounts Abnormal Limits or Details Maintenance.
HAALM is a Supervisor menu i..e, this menu can be accessed by only Supervisor Users.
For detailed step by step procedure to know the name change procedure in DOP Finacle then users can CLICK HERE
Hence if we want to do name change in a single hand office kindly follow the below mentioned procedure.

When the customer of a single handed office('C' Class office) approaches to change the name in his/her account then we have to follow the procedure mentioned below.
When we try to modify in C class office and try to verify the same in another office then the system will throw the error "Only inquiry is allowed on the accounts of other SOL" the error screen shot will be as shown

From the above screen shot it is clear system is not allowing to verify the name change in other SOL as mentioned.
If any modification done then cancel the same in the same menu in your SU id.
Hence we have to follow the below mentioned step by step procedure.

Step by step Procedure to change name of the customer for an account in single handed offices in DOP Finacle :-

Name change procedure for the accounts belonging to C class office should be sent to HO after taking the required documents from the customer.
Both modification and verification should be done at HO only hence do not attempt modification in C class office.
The procedure in HO will have 3 steps they are mentioned below

First transfer the account from the C class office to HO SOL ID using the menu HACXFSOL in one supervisor login and verify in another supervisor

In the second step use the menu HAALM and modify the name of the customer as per the requirement in one supervisor login and verify in another supervisor.

In the last step again after modification of name at account level transfer the account from HO sol id to respective C class SO SOL ID using the menu HACXFSOL in one supervisor login and verify in another supervisor login.

Don't try to modify the accounts in C class offices when the customer approaches for name change in the accounts.
If any modification done then immediately cancel the modification in the same supervisor login using the cancel option.
Always send the name change requests of C class office to your respective HO along with the required documents as name change requires 2 supervisors login ids.