Solution for the APY double deduction of subscription in DOP Finacle

• APY stands for Atal Pension Yojana which in introduced for all the individuals or existing Swavalamban Yojana subscribers above 18 years and below 40 years of age only.
• APY is basically savings plan in which returns will come just like a pension.
•  APY contribution can be either montly/quarterly/half-yearly or yearly depending upon the requirement of the customer.
• For detailed latest Standard Operating Procedure users can CLICK HERE
• Generally in DOP Finacle we use the menu CAPY to create standing instruction from SB account.
• But sometimes due to technical fault the amount may be deducted twice from the customer SB accounts towards APY contribution.
• Let us see one example where system deducted twice the subscription as shown in the below example

• From the above screen shot it is clear that system deducted Rs 90/- twice for APY on 23/08/2016 in our example as per the screen shot.

Solution for the above Problem :- 

• For the above case the solution given by the HD team is as follows

The APY account has not been opened twice for the SB account, but the premium is debited twice due to server issues. We have raised FDMS ID 13546 for fixing such issues. The premium collected will be in DOP office account. The refund the amount back to customer account needs be handled procedurally by DOP, using HTM menu option and by debiting the office account [11000100APY01] and crediting the customer account. Kindly advise the team on refunding the costumer procedurally.

• The operating procedure is in counter PA login invoke the menu HTM with transaction type as Customer induced and given debit account id as  "11000100APY01  with reversal amount and credit to respective SB account". Finally submit the transaction then the system will generate the transaction id note down the tran id.
• In the next step invoke the menu HTM in the supervisor login and verify the transaction.

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