Signature related errors and solutions in DOP Finacle
Solution: Please check the desktop settings and then try
viewing the signature.
2. Signature view issues due to access
not provided
Solution: The issue is present due to the access not
provided to the particular user. The changes have to done in the user creation
by modifying the USER GROUP NAME to ADMIN
User to
contact the DOP Operations team to get the issue rectified.
3. Signature/photograph view issue
Error Screen shot
Solution:
Check for the signature view from other user id and other
location, preferably DOP Operations Team. Issue may be with the desktop
settings. The above issue is not occurring for the below user id as per the
screenshot attached.
Solution Screenshot
4. Signature view issues - Steps to
identify the exact issue
Issue Reported : Signature is
not displayed
Solution:
The signature not displayed might be due to several factors like
·
Desktop
Setting not done properly ]
·
Access
not given to the user. ] Explained in 6.1 ,6.2 and 6.3 above
·
Signature
not uploaded properly
If signature is not uploaded in Finacle, system will show the below
details:
·
Signature
not migrated due to huge size.
Any
signatures present in Sanchay Post database which is above 30kb size shall be
dropped while migrating in Finacle. After the data upload, as a part of the
recon details, Infosys shall provide the details of signatures dropped during
upload. POs need to ensure that when the customer whose signtaure is dropped
comes to the PO, fresh signature mandate is captured using a new 'account opening form' and customer's
transaction is allowed based on the fresh signature mandate. POs to ensure that
the account opening form is clearly identified by writing 'Signature mandate'
on top of first page of the form . They should also clearly mention the CIF id
and account number on the form. The form shall be sent to CPC for scanning and upload
of signature in Finacle.
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