Solution for the Error- "SB and TDA accounts should of same CIF" while closing TDA accounts in DOP Finacle

• While closing the TDA accounts(RD/TD/MIS/SCSS/KVP AND NSC) in DOP Finacle we are facing the error - "SB and TDA accounts should of same CIF".
• This error is due to validation provided by the Infy team as per the Directorate's order only hence we have to follow the below mentioned procedure to close the TDA accounts.
• As per the latest Directorate's order to prevent frauds this is made as mandatory and the statement may be read as follows 

"If customer has a Savings Account in CBS Post Office, Closure proceeds of all RD/TD/MIS/NSC/KVP/SCSS accounts, can be credited to customer's Savings Account by selecting 'Transfer' mode, but the Savings Account and any of the RD/TD/MIS/NSC/KVP/SCSS Account should be under same CIF or there should be a match between at least one of the CIFs if there is a joint account. In case of CIF Mismatch error, please first merge both the CIFs after due verification if required and then proceed for closure." 

• The error screen shot will be as shown in the below figure

Root Cause of the Above Problem :- 

• The above problem mainly occurs  when the TDA account and SB account are having different CIF ids.
• When we try to close TDA then the system will show the above mentioned error.

Solution for the Above Problem :- 

• In order to solve the problem we have to merge the CIF id of TDA account (MIS/TD/SCSS/NSC or KVP) with SB CIF id.
• Note that both TDA accounts and repayment SB account should have same cif ID if the CIF IDs are different then merge the CIF id.
• Use the menu HCCA to merge the CIF Id i.e., enter TDA account then the system will ask new CIF id in that column enter SB CIF id and select the reason code as "D-Duplicate" then finally submit and verify in the supervisor using the same menu HCCA.

Important Points :- 

• Always use only one CIF for one customer even if the customer is having multiple accounts in DOP Finacle.
• If the accounts are opened with different CIF ids then merge the CIF ids using the menu HCCA using the above mentioned procedure.
• Always before opening new account kindly ask the customer whether he/she is already existing customer to DOP or not.
• If the customer is existing customer always use the same existing CIF instead of  creating new CIF.
• In order to check whether customer is existing to DOP or not use the menu CDEDUP. In this menu last name is mandatory criteria enter the last name correctly as you have entered while opening the account previously.

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