Solution for the SOL transfer error-"The previous process is not yet verified" in DOP Finacle

In general to change the SOLof an account we have a special menu in DOP Finacle i.e., HACXFSOL.
HACXFSOL stands for Transfer of accounts between SOL.
In DOP Finacle it is very easy to remember the menus, don't try to by-hard the menus you will not remember if we try to by-hard.
Always remember the menus in DOP Finacle by understanding the menu for Ex:- The menu HACXFSOL means H is prefix, AC means account, XF means transfer and SOL means between SOL's hence total meaning of the menu comes i.e., Account transfer between SOL.
As per SB order 05/2016 point number may be read as follows

Transfer of account/certificate from one CBS office to another or from post office to bank should also be done at HO level only. SO has to enter transfer application detail in a register and send transfer application with prescribed documents to HPO duly recommended on the day of receipt. HO shall transfer the account after due verification of signatures/KYC documents and balance in the system on the day of receipt and return the application and documents to SO duly signed and mentioning the date of transfer. SO shall maintain a separate guard file to keep such applications which will be checked by visiting/inspecting authorities.

From the above point it is clear that any transfer should be done in HO only.
But when we try to transfer sometimes the system will show the error "The previous process is not yet verified" in DOP Finacle.
The error screen shot will be as shown in the below figure.

From the above screen shot it is clear that above error occurred in our example when we transfer the account from 50000300 to 50001601 as shown.

Root cause for the above Problem :-

The above error occurs in DOP Finacle because if the previous record is pending for verification this may occur in one of the following 3 cases as mentioned below.

If the user previously attempted the SOL transfer for the same account and forgot to verify.

In another case if the user attempted SOL transfer but server error might occurred without displaying the instruction number to verify.

If the instruction number is noted and verified but sometimes it will show error in HPR. Hence we should check HPR report after SOL Transfer.

Solution for the above Problem:-

In order to solve the above problem follow the below steps invoke the menu HAFI the system will display below screen as shown

In the next step enter the following details

Enter the SOL ID ______________________

Enter table short name as "ATT"

Give two blank spaces in Ref.no column

Enter the field Entered By _____________________ ( enter the userid in which earlier SOL transfer tried )

Select the Authorized as "Not Authorized" as shown in the below figure.

Then finally click on Go then the system show below screen as shown

From above screen it is clear one unverified instruction can be observed i.e., 996606 which is entered by the user on 12/07/2016 but not verified.
Hence without cancellation of previous record system will not allow to SOL transfer the account.
After cancellation of previously unverified transaction again do SOL transfer and verify.

Some important points to observe during SOL Transfer:-

Always note the transaction number immediately after doing the SOL transfer of account.
After verification of SOL transfer then the system will generate the HPR report after verification of SOL transfer.
Success or Failure report can be observed in the HPR report. If the SOL transfer is failure then the reason for failure can be observed.
If the SOL transfer is failure then always cancel the instruction number immediately using the cancel function in the same menu HACXFSOL.
If we don't know the userid and SOL ID in which previous SOL transfer attempted then we can't find instruction number from front end by using account number. In this case immediately raise the issue with helpdesk then from helpdesk we can find user id in which previously attempted. Finally verify or cancel based on the requirement.
In order to know to find whether SOL transfer done successfully check in HACCDET and observe the SOLID of the account number.
Sometimes even if SOL transfer done successfully some instructions numbers will be in unverified for that account number due to slowness in server hence follow above HAFI method and cancel the SOL transfer immediately.