Solution for the RD modification error - "E4927-acctCommonInfo.acctGeneralInfo.acctBasic.foracid-cannot perform the requested operation.Account Maintenance Pending verification" in DOP Finacle

• Generally when try to verify the modification which was done in the counter PA sometimes the system will automatically goes to modification function.
• This happens mainly for claim closures for RD accounts.
• This happens due to the CIF id of the customer is in suspension state.
• When we try to verify the modification using CRDACM in the supervisor then the system sometimes shows the error "E4927-acctCommonInfo.acctGeneralInfo.acctBasic.foracid-cannot perform the requested operation.Account Maintenance Pending verification" in DOP Finacle.
• The error screen shot will be as shown in the below figure

Root cause of the above problem :- 

• The issue is because cif_id of the mentioned account has been suspended and modifications are pending for verification in CRDACM.
• If the CIF status is in suspension status then the system will not allow to clear the modifications which are pending for that corresponding RD account account number.
• We can check whether any pending verification exists or not using the menu HAFI for operating procedure of HAFI users can CLICK HERE.

Solution for the above problem:-

• In order to solve the above problem we have to follow the below steps as mentioned 

1. Unsuspend the CIF_ID in CMRC menu in the counter PA login and verify the same in the supervisor login
2. Verify/Cancel the modification which was done earlier using the menu CRDACM in the supervisor login for the specified RD account.
3. In the next use CMRC modify the customer to suspension state in the counter PA login and verify the same in the supervisor login.
4. Finally invoke the menu CRDCAAC and proceed with death closure in the counter PA login and verify the closure of RD account in the supervisor login.

 

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