- In DOP for ATM operations there are different vendors such as YCS,AGS,CMS for handling ATM related in DOP.
- YCS team will provide switch and software for the ATM machines of DOP
- AGS team monitors the cash management such loading of cash in DOP ATM machines and ATM maintenance. Any issue regarding the ATM in the first level AGS will handle the problems related to ATM's.
- CMS team provides the cards i..e, cards printing and embossing in DOP.
- ATM related such as supply of cards,issue of duplicate cards,issue of personalized cards,issue of pins etc will be handled at CPC Bangalore.
- For all the users the activities of the above mentioned teams for ease I have mentioned in a flow chart in the below screen shot.
- When the customer try to withdraw the cash sometimes due to network or ATM issue cash will not be dispensed from the machine but the amount will be debited from the customer's SB account.
- In these cases we have to reverse the transaction which is mentioned below.
Step by Step Procedure for ATM cash reversal procedure in DOP Finacle
In order to settle
the disputed ATM transactions expeditiously, it is requested to issue
instructions to all concerned to provide the details of the disputed
transaction as per the format given below and send the same to ATM Unit, CPC Bangalore-560001
on mail id : postatm@indiapost.gov.in with subject
line : DOP – Dispute ATM/Sol ID & A/c No: _________.
|
ATM
ID/SOL ID
|
Card
No.
|
Acount
No.
|
Transaction
Date
|
Transaction
No.
|
Transaction
Amount
|
Dispute
Amount
|
|
|
|
|
|
|
|
|
CPC Bangalore
Team:
CPC Bangalore will maintain the excel sheet of all the disputed transactions and send the complete request to AGS on daily basis. Once the solution is provided by the AGS they will forward it to the Bangalore GPO reconciliation team for reversal. CPC Bangalore will also keep watch on the reversal so that duplication does not happens which will also be checked by the AGS. Please ensure that the reversal should not take more than 3 days.
CPC Bangalore will maintain the excel sheet of all the disputed transactions and send the complete request to AGS on daily basis. Once the solution is provided by the AGS they will forward it to the Bangalore GPO reconciliation team for reversal. CPC Bangalore will also keep watch on the reversal so that duplication does not happens which will also be checked by the AGS. Please ensure that the reversal should not take more than 3 days.
1 comments:
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