Procedure for Internet Banking,Mobile Banking and SMS Banking in DOP Finacle

Standard Operating Procedure

Internet/Mobile/SMS Banking

1. Any Post Office Savings Account customer may apply for Internet/Mobile/SMS Banking facility. Savings Account must be standing at any CBS Post Office but not in Extra Departmental Branch Post Office in account with CBS Post Office.

2.Account Holder has to apply for Internet and/or Mobile and/or SMS Banking by filling ATM/eBanking/Mobile Banking Form. If Account holder has opened savings account after migration to CBS with proper KYC documents, there is no need for taking fresh KYC documents. If Account holder has opened Savings Account before migration, fresh Identity and Address proof as well as photograph has to be taken in Annexure-II of Account Opening Form(AOF) alongwith ATM/e-Banking/Mobile Banking Request Form.

3. This form has to be submitted only in the CBS Post Office where account was opened or where account is currently being operated after transfer. If a depositor of any account standing at any CBS post office wants to apply for E/M/SMS Banking at any other CBS Office, he/she has to first get his/her account transferred to the same CBS Post Office by following the already laid down procedure. In such cases CPA/SU should check the current SOL ID of the account which was transferred either in HACCDET or HACLI menu to confirm the same before enabling Internet/Mobile/SMS Banking.

4.Once Form alongwith required documents is submitted, Counter PA will go to IES menu of Finacle to verify signature of the applicant. If account is a Joint Account ‘B’ type, both the account holders have to sign the form and Joint Account ’A’ type of account holders cannot apply for these facilities.

5.Once customer’s signatures and other documents are verified, Counter PA has to see that all the required fields in the request form have been properly filled. Counter PA will go to CMRC menu and click on modify option. In CIF Modification menu, Counter PA has to click on Enable Internet banking and/or Enable Mobile Banking and/or enable SMS banking based on the options ticked by the applicant in request form. E Mail ID and Mobile Phone number are to be mandatorily filled by the Counter PA. See below screen shot:-

6.Supervisor has to verify the CIF modification in CMRC. After verification, Supervisor will make entry in a Register to be maintained in manuscript in CBS SO/HO showing following information:-

Date of apply- Date of delivery of PIN--Savings Account No.- Customer name-Mobile Number-E Mail ID- Signature of depositor- Initials of Supervisor

Depositor should be told to attend same CBS Post Office after 10 working days to get Internet Banking PIN. In case only Mobile banking facilities are applied, customer should be told to wait for 24 working hours and thereafter M PIN can be generated by the customer through the registered mobile number by downloading Mobile App. CIF ID will be the Login ID, both for Interest and Mobile Banking. In case of SMS banking, within 48 hours of applying, customer will get 4 digit PIN through SMS.

7. CPC Bangalore will print Internet banking PIN numbers and sent PINs to the respective CBS Post Office by service Insured Post. CPC Bangalore should keep sufficient stationary for PIN printing and dispatch. When any customer attend post office for getting PIN, Supervisor will enter date of delivery in the register and get deliver PIN mailer under signature in the register against the entry made on the day of accepting request form. Supervisor will initial against each entry. Customer should be told that CIF ID will be the Login ID and Login Password as well as Transaction Password should be changed after first login and should not be shared with anyone.

8.Facilities which can be availed by these account holders in Internet Banking, Mobile Banking and SMS Banking are attached. SMS Short Codes to be used by SMS Banking Account holders are also attached.

9.Every CBS Post Office has to paste this list of facilities and List Of Short Codes on the Public Notice Board.

10.LOTs and Consolidation of SB,RD,TD and PPF have been changed. A new selection criteria "Delivery Channel ID" has been added with default value as "BRN". When click on searcher, it shows following channels:-

BRN-Branch Transactions

BWY- E-Banking -M-Banking Chanel ID

SWT-ATM Channel ID

In BRN, all counter/system transactions done for a SOL will be shown. In BWY, all transactions done through Internet/Mobile Banking by Savings Account holders of a SOL will be shown. In SWT, all transactions done through ATM attached with the SOL will be shown. By default, BRN will be displayed in these LOTs and consolidation. Any CBS SO/HO should not account for transactions listed in BWY and SWT channel IDs. These offices can only see these reports in case of any complaint/grievance/inquiry.

11.Only Bangalore GPO will generate SB,RD,TD and PPF Consolidation by selecting BWY as channel ID and putting ALL as Set ID in the MIS server for the previous working day and account for total amount shown under different heads in the cash book showing amount as (Through E&M Banking). One deposit and one withdrawal voucher for the total amount (scheme-wise) has to be prepared by Bangalore GPO and transferred to SBCO alongwith printed copy of consolidation.

12.For any complaint regarding Internet/Mobile/SMS banking, customer has to either dial toll free number 1800-425-2440 or send an e-mail to postatm@indiapost.gov.in. If customer complains at any CBS Post Office, his/her complaint may be accepted and forwarded to this e-mail ID. CPC Bangalore will handle such complaints till further orders.

Facilities in Internet Banking

Customer has to enter:- https://ebanking.indiapost.gov.in

Customer can go through www.indiapost.gov.in and click on Customer option in Internet Banking.

Customer Information File (CIF) number printed on the Passbook will be the Login ID fir first login.

PIN has to be taken from Post Office where account stands after 10 working days.

View Account Summary Screen

Inquire on Available balance

View Transaction History

View Closed Deposit Accounts

Inquire on Lien Account

View Issued Cheques

View Stopped Cheque

View rate of interest

View Deposit Account Details

Print Transaction details

Online Password Generation

Open Time Deposit Account

Opening Recurring Deposit

View Personal Details

View Issued Cheques

View Transaction History

Funds Transfer

View Tax Deducted at Source

Link Accounts

Compose Mails

View Inbox

Sent Mails

View Statement

OTP for Authentication

Facilities in Mobile Banking

Customer has to download Mobile App from Google Store

Within 48 hours of applying for Mobile Banking, customer will login with CIF ID and generate 4 digit M PIN.

Customer can login through Mobile Browser also for which URL is:- https://mbanking.indiapost.gov.in. In such a case, Internet Banking Login ID and Password have to be used.

Balance inquiry of SB and PPF accounts of the customer.

Balance inquiry of RD and TD accounts of the customer.

Balance inquiry of NSC Account of the customer.

Balance inquiry of Loan Accounts of the customer.

Mini Statement

Transaction History

Self Fund Transfer

Fund Transfer to registered payee with in DOP

Add payee

Opening of Time Deposit Account

Opening of Recurring Deposit Account

Loan Repayment in PPF account

RD intallments funding

Balance Inquiry through SMS banking

Mini statement through SMS banking

Inquire status of cheques

Inquire balance of TD account

Facilities in SMS Banking

(Customer has to send Short Code through SMS at Mobile No. 925000339)

Within 48 hours of applying, customer will get 4 digit PIN through SMS.

Balance Inquiry through SMS banking

Mini statement through SMS banking

Inquire status of cheques

Inquire balance of TD account

Process of Generation of PIN in Mobile Banking is given below:-

Customer has to download Mobile Banking App. Customer will be asked to Generate MPIN for login by the Mobile Application.

(i) Customer has to enter the CIF and then following Security questions will be asked –

1. Date of birth

2. CIF ID

(ii) When these are entered, an OTP will be generated and send to Customers Registered Mobile Number.

(iv) User has to enter the OTP received to the registered mobile number.

(v) After successful validations of above steps, user is allowed to set MPIN of her/his choice which will be login Password to be used for M. Banking.

SMS Banking Password

SMS Banking Password will be of 4 digit length. The Password will be sent to the Customers Registered Mobile Number as an Alert message. This 4 digit PIN will be used by customer alongwith Short code.

NOTE:- IT WILL BE RESPONSIBILITY OF THE CUSTOMER TO KEEP INTERNET/MOBILE/SMS BANKING PIN AND OTP SECRET AND NOT SHARE WITH ANT OTHER PERSON INCLUDING POSTAL STAFF. CUSTOMER WILL BE PERSONALLY RESPONSIBLE FOR ALL THE TRANSACTIONS DONE THROUGH THESE CHANNELS USING PIN AND OTP.

For Application form for ATM/E-banking/SMS banking/Mobile Banking Click here