Solution for the MIS server login error- "USER_MENU_ID" is undefined in DOP Finacle

Generally in DOP there are 2 servers maintained in DOP Finacle. They are mentioned below in details

1. Production Server.
2. Reports Server(MIS Server)

• Most of them will get the doubt why do we need 2 servers in order to know the details just go through the below mentioned lines.

What is Production Server ?

• Production server is nothing but LIVE server in which we daily login and do the transactions regularly.
• In this server only reports data will be stored only for current date (BOD date in Finacle terminology which can be inquired using the menu HSSI).
• In order to overcome the load on the LIVE server in DOP Finacle for old reports (previous day's report ) there is another server maintained.
• URL for this server is https://dpdcpflmis.fsi.indiapost.gov.in:1443/finbranch/ui/SSOLogin.jsp
• This can be logged in by all the users i..e, CPA,SU,SA roles etc., in DOP Finacle



What is Reports Server (MIS Server) ?

• Reports Server is nothing but MIS server in which we can take the reports for previous dates i.e., back dated reports in DOP Finacle.
• The URL for MIS server is https://dpdcpflmis.fsi.indiapost.gov.in:1443/finbranch/ui/SSOLogin.jsp which is known as MIS URL in DOP Finacle.
• MIS URL can be logged in by SU,SA,SBCO officials,Auditors etc., but CPA (counter PA) can't login to this URL.
• All the month reports,live account reports,statistic reports etc., can be generated in MIS URL.
• But now a days when we are trying to login the MIS URL system is showing the error-"USER_MENU_ID" is undefined in DOP Finacle.
• The error screen shot will be shown as mentioned below



• From the above screen shot it clear that the system is showing the mentioned error while login to MIS URL in DOP Finacle.

Root cause of the above Problem :- 

• The above error occurs due to settings problem in IE browser hence the users are requested to follow the below mentioned procedure.

Solution for the above Problem :- 

• Before login to MIS URL open the browser and do the below changes mentioned.
• Go to Tools ---> Internet Options >Under browsing history, Check box Delete browsing history on exit and press Delete button (Shortcut: Ctrl+Shift+Del) à uncheck ‘Preserve Favorites website data’.
• Close all the web browsers in the current session and then try accessing MIS URL server with the user credentials.
• Click on Tools then the system will show the below figure as shown and select the option internet options as shown

•  then the system will open below screen shot as shown select the check box delete browsing history on exit as shown

• then finally click on Ok and again Go to tools----> delete browsing history and uncheck the box for the field preserve favorites website data as shown in the below figure

• Finally click on Delete and then restart the browser and again open the browser and try to login with the user credentials system will not show any error.
• Always clear browsing history before login to Finacle.

DOP CBS Finacle Auditors Menu

DOP CBS Finacle Auditors Menu

Office accounts: Menu

HIOT			INQUIRE ON TRANSACTION
HIEARP			INCOME AND EXPENDITURE ANALYSIS REPORT
HIEMRP			Income and Expenditure monitor report
HMSGOIRP			Minor subsidiary outstanding item report
HMSOIRP			Minor subsidiary outstanding item report
HMSTRP			Minor subsidiary transaction report
HIOGLT			Inquiry on GL transactions
HACLINQ			Account ledger inquiry
HACLPOA			Office account ledgers print
Interest enquiries Menu
HAITINQ			Account interest inquiry
HCUIR			Customer Interest report
HAINTRPT			Account interest report
HINTTI			Interest details enquiry
HLINTI			Inquiry on  Interest
HIARM			Interest adjustment
Charges Inquiry: Menu Options
HCCI			Customer wise charges inquiry
HCHGIR			Charges Income report
IFD			Inquire Fee details
CCCSA			Closed charges for Silent account
HGCHRG			General Fees
Other Reports Menu options
HBR			Balancing report
HQBR			Quick balancing report
HPR			Print report
HISTR			Inter SOL transaction report
HISAR			Inter SOL Audit report
HEXCPRPT			Exception report
HFINRPT			finrpt Report Generation
HGR1			General Report
HPDB			Day Book printing
HSPRG			Generate stop Payment Register Report
HSCWRPT			Shroff Cash Report
CWDREP			Report of SB wdls exceeding Rs.10000/-
CATREP			Account Transfer Report
HMR			Monthly/Yearly Statistical Report
CSCB			Scheme Balances
CNSR			Hnsr (Monthly/Yly Nomination Statistical report)
HMEMOPAD			Memo pad maintenance
HCUSEL			Customer selection
HACS			Account Selection
HACSP			Account Selection and Print
HACCBAL			Components of account balance
HACCBALI			Account balance inquiry
HACLI			Account ledger inquiry
HABMR			Account below minimum balance report
HACLPCA			Account ledger print
HCUACC			Accounts of customer
HCUSUM			Customer summary
HCRV			Customer search
HCUDET			Inquire on General details of Customer
HACI			Signature verification
VSPH			View Signature and Photograph List
Cheque Book Inquiry and Report- Menu Option
HCHBIR			Cheque book issue Register
CCHQREP			Cheque Report Generation
HISAI			Inventory Split and Inquiry
HIIA			Inventory Inquiry All
HIMI			Inquire on Inventory Movement
HISI			Inquiring on the Inventory
Cheque Clearing -Menu Options
HPICS			Print Inward clearing statement
HMICZ			Print Inward clearing validation report
HREJREP			Clearing rejection report
HINWREMI			Inward Remittance Details Report
HOUTREMI			Outward Remittance Details Report
HOIQ			Out ward Clearing instrument Inquiry
HTRFTOPC			Transfer File to PC
Loan Accounts -Menu Options
HLAOPI			Loans overdue position inquiry
HLAPOSR			Loan collection and position Report
HCULA			Loan accounts of customer report
HCLL			Collateral Look Up Report
HCOLINI			Colleteral and insurance details report
HLARSH			Loans repayment Schedule Report
HLNGI			Loan General Details
HLACLI			Ledger  enquiry
Deposit Accounts -Menu options
HFDD			Flow wise distribution of deposits
HRDD			Rate wise distribution of deposits
HSDD			Scheme wise distribution of deposits
HMDD			Maturity wise distribution of deposits
HACDET			Account details
HGDET			General Deposit details
HRELACI			Renewed accounts Lookup for deposit
HDN			Due notice
HIRRDEP			Irregular recurring deposit report
HPLIST			List pending installments of RD Type of TU accounts
HCUMAT			Customer accounts maturities
HCUTD			TD accounts of the customer
HDTRS			Deposit Transactions Record summary
HRENHIST			Term deposit Renewal History Details of Account
HTDSIP			Tax report options
HTDSREP			Customer Wise TDS report
Transaction-Menu Options
HTI			Transaction inquiry
HFTI			Financial transaction inquiry
HFTR			Financial transaction report
HTCPIAE			Tellar cash position inquiry-employee
HTCPIAC			Tellar cash position inquiry-currency
HCCI			Outward cheque inquiry
HABI			Balance inquiry
HACSBIO			A/c shadow balance inquiry
CNSTRP			Transactions Report
Savings Account-Menu Options
CATREP			Accounts transfer Report
CCHQREP			Cheque Report Generation
CMITMA			Minor to Major Report
CRVACC			Dormant/Silent accounts revived Report
CSIREP			Silent account Report
CAFUREP			account Freeze and Unfreeze report
CWAREP			Welcome jit Account Report
CWDREP			Report of SB withdrawals above Rs.10000/-
HACDET			A/c Balance  Details
CNAC			Old Accounts Details Look UP
HACCDET			Inquire on General Details of Account
CUACLI			Inquire on your account ledger entries
HAFSM			Account freeze/unfreeze
HSSII			Inquire on standing instructions maintenance
HSIREPTS			Standing instructions Reports