Solution for runtime error while printing passbook in DOP Finacle

• Sometimes when we try to print the passbook in finacle application system will throw the error " Runtime error has occurred "
• The error sceen shot will appear as shown in the below screen shot

• From the above screen shot it is clear that system is showing the mentioned error when user is trying to print the passbook using the menu HPBP.

Root cause of the above problem :-

• The above mentioned run time error will occurr while printing the passbook mainly due to expiry of address validity of the customer.
• The same can be check in customer information file i.e., in CIF level by using the menu CMRC.

Solution for the above Problem :- 

• When any one faces the issue Runtime error while printing the passbook primarily check the addres validity of the customer.
• Invoke the menu CMRC enter the cif id and click on go. In the next screen check the address validity date if it is less than BOD date(less than current date) then immediately modify the validity date to 31/12/2099 finally submit and verify in supervisor.
• After modification of address vlaidity of the customer then invoke HPBP and print the passbook it will print successfully without any error.

Note :-  

• Even after modifying the address validity of the customer still facing the same error then escalate the issue to concerned CPC for solution.
• If not possible at CPC level escalate to CEPT/HD team for solution by raising the ticket in Service Desk Portal.

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