- Today for most of the offices while doing BO transactions for SB/RD/SSA scheme they are facing the error “Debit account is invalid or it belongs to other SOL” in DOP Finacle.
- The reason for the above error is some new patches deployed by infosys today hence the users are facing the above mentioned error.
Solution for the error “Debit account is invalid or it belongs to other SOL” in DOP Finacle :-
- First check whether the account in which BO deposit is attempting is linked with that respective FSI BO Code or not. For this purpose users can inquire in account modification menu.
- If the BO code is not linked then link it using modification after verification menu (CASBAM/CRDACM/CPPFAM) in CPA login and verify
- Then in the next step try for BO deposit then system will not throw any error.
Note ;- Even if the users are facing the error then escalate the issue to respective CPC to get the solution from HD team.
2 comments
“Debit account is invalid or it belongs to other SOL” in DOP Finacle. If the above error occurs, please enter BO ID in capital letters (In Capslock mode in keyboard). Seems silly, but in my case it is worked. Please try and comment if it is worked.
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