Error while modifying SB account from Dormant to Active- Account combination already exists in DOP Finacle

• We generally do the modification of SB accounts using the menu CASBAM for Dormant accounts.
• Some times when we try to modify the account from Dormant to Active system will throw an error "Account Combination already exists".
• The error screen shot is attached below for reference

Root cause of the above problem

• If for a particular CIF id the customer has two accounts i..e, one is single account and the other is joint account and if suppose one of the account is active and other one is dormant then this issue arises.
• For example:- If CIF id of the customer is 123456789 then if he is having two SB accounts for the same CIF ( one account is single account and other is joint account) and say account X is active and other Y is dormant. In this scenario the above said problem arises.
• For a particular CIF if we want to lnow the number of accounts then the user can view the report using the menu HCRV.

Solution for the above problem.

• After noting the account numbers using the menu HCRV inquire the status of both the  accounts one will be in active condition and other one will be in Dormant state
• In order to view the status of the account use the menu HACCDET.
• Now make the Active account to Dormant account by using the menu CASBAM submit and verfiy.
• In the next step make the both accounts as Active submit and verify.

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