Instructions for handling default fee for MPKBY and PRSS agents for Oct 2015 in DOP Finacle

• Kindly find the directorate insturctions to handle the default fee of MPKBY and PRSS agents for the month of October 2015.
• Due to problems in accessing Agent Portal, many MPKBY Agents and PRSG Leaders could not prepare their RD LOTs in the portal from last week of Oct. 2015. 
• Relaxations were given to accept their LOTs in the EXCEL sheet for regular deposits and at the counter through CRDP menu for default/rebate/POSB cases on 30th and 31st Oct. 2015.
• This office is receiving representations and references  for waiving off the default fee for Oct.2015 for those accounts which the agents still not able to present up to 31st Oct. of Post Offices were not able to accept business through EXCEL sheet or at the counter due to paucity of time.

It has been decided by the competent authority that CBS Post Offices may waive default fee in such genuine cases. For this, CBS Post Office has to take following action:-

1. Write Error Book mentioning name and agency number of the agent and amount of default fee not taken.

2. Since, Finacle will charge default fee, the amount to be waived should be noted at the end of the RD Consolidation and only RD Default fee collected at the counter (from general public) should be entered in the SB Cash/CSI System (in Mysore Division only).

3. Copy of agent list of such accounts should be kept in a guard file. (list should have Date, Agent ID, Account number, Default fee waived) 

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