Clarification for Refund of default fee for MPKBY agents in DOP Finacle

Clarification for Refund of default fee for MPKBY agents in DOP Finacle

Clarification for Refund of default fee in DOP Finacle

  • When the Finacle or Agent portal is down on 15th or last working day of a month the system will calculate default fee for late submission.
  • The concerned CBS post office should calculate the default fee charged by the system and concerned Postmaster should write error book regarding the non functioning of Finacle CBS duly attested copy should be forwarded to Divisional head.
  • The error entry should be sent along with print out of the mail sent to CPC reporting the non functioning of Finacle to Divisional Head.  
  • The concerned Divisional Head will refund the default fee to the MPKBY agents only after clarification of the facts about the non functioning of Finacle.
  • This has been approved by DDG(FS).
  • For directorate copy kindly find the below attachment.

3 comments

avatar
Balas
.. delete September 14, 2015 at 4:06 PM

sandeep sir,

Whether MPKBY agents can do transactions at any other CBS office? Or can do under the same HO? Or not?

avatar
Balas
.. delete September 15, 2015 at 2:24 PM

waiting for your reply sir........


spm terdal so.

avatar
Balas
Unknown delete September 21, 2015 at 12:47 PM

Sir,

If the agent got the license to do the transacitons at HO and SO's under HO we can perform at SO's also under HO.THis is for your kind information. If the agent want to perform the transactions at SO's then we have to modify the agent i.e. in the menu HDSAMM enter the set id as "ANDHR" by replacing the SSOLID in the general tab.THis is for your kind inforamation


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