Dear all
I am directed to circulate new forms devised for the following purposes:-
1. ATM Card/e-Banking/Mobile Banking Request Form for existing customers migrated to CBS.
2. ATM Card/e-Banking/Mobile Banking Request Form for existing customers who have opened accounts after migration to CBS.
3. Customer Information Updtation Form for existing customers.
It is requested that as
and when any customer will ask for issue of ATM Card or E-Banking/Mobile
Banking facility, form mentioned at Sl. No.1 should be used for those
who were already having Savings Account before migration
to CBS and this form along with KYC Document is to be sent to CPC for
scanning and uploading of latest Signatures, Photograph and KYC
documents. CPC will return these Forms to Post Offices concerned in a separate packet and
post offices should file these forms (date-wise) in a separate Guard File named as "Channel Request Forms File".
If any customer who opened
savings account after migration to CBS applies for ATM Card, E
banking/Mobile Banking, Form mentioned at Sl.No.2 should be used and
this form need not to be sent to CPC but should be filed in the
same guard file named " Channel Request Forms".
If any customer either old
or new, want to update its KYC information, Form mentioned at Sl. No. 3
should be used and if signatures or photograph is to be updated, form
should be sent to CPC and CPC will upload this form and
return to post office concerned. For this purpose also, a separate
guard file is to be maintained with name" Customer Information Updation
File". In other cases, post office should not send this form to CPC but
file locally in the same guard file.
It is requested to start a
drive for updation of Customer Information of the existing customers
and CBS post offices should always remember that any Modification in CIF
has to be verified by Supervisor and only after verification,
modification will be updated in Finacle and if it is not verified, it
will block EOD.
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